Return & Refund Policy
At Aqeryth™, we want you to feel confident in every purchase.
This policy explains how returns, exchanges, and refunds are handled.
1. Return Window
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, items must:
• Be unused and in original condition
• Include original packaging (if applicable)
• Not show signs of wear, washing, or damage
• Be accompanied by proof of purchase
Items that do not meet these conditions may not be eligible for refund.
2. How to Request a Return
Before sending any item back, you must first request authorization.
Please contact:
Include:
• Your order number
• The item(s) you wish to return
• Reason for return
• Photos (if item is damaged or incorrect)
If approved, we will provide return instructions and the appropriate return shipping details.
Unauthorized returns (items sent without prior approval) will not be accepted.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If you receive:
• A damaged product
• A defective item
• An incorrect product
Contact us within 72 hours of delivery and provide clear photos of the issue.
We will review the case and arrange a replacement or refund where appropriate.
4. Non-Returnable Items
Certain products are not eligible for return, including:
• Used or washed home textile products
• Final sale or clearance items
• Gift cards
• Personalized or custom-made products
• Items marked as non-returnable at checkout
Original shipping fees are non-refundable.
If you are unsure whether your item qualifies, please contact us prior to initiating a return.
5. Exchanges
We do not process direct product exchanges.
If you would like a different item:
-
Submit a return request for the original product
-
Once approved, place a new order for the replacement item
This ensures faster processing and accurate inventory management.
6. European Union – 14-Day Right of Withdrawal
If your order is delivered to a European Union address, you may exercise your right to cancel within 14 days of delivery, without providing a reason.
Conditions:
• Item must remain unused
• Original packaging required
• Proof of purchase must be provided
This right applies independently of our standard 30-day return policy.
7. Refund Processing
Once we receive and inspect your returned item, we will notify you of the refund decision.
If approved:
• Refunds are issued to your original payment method
• Processing time is typically 5–10 business days
Please note that your financial institution may require additional time to reflect the refund on your statement.
If more than 15 business days have passed since approval, please contact:
8. Return Shipping
Return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or incorrect.
Return instructions and the designated return address will be provided after authorization.
Do not send products to the corporate address unless specifically instructed to do so.
Company Information
Egality Sciences, Inc.
1300 McGowen St
Houston, TX 77004
United States
📞 (210) 663-5845
📧 service@remakkes.com
Aqeryth™
Thoughtfully designed. Responsibly supported.